Effective Date: May 18, 2026

This Refund and Cancellation Policy outlines the terms under which Snappy Bin Operations LLC will issue refunds or credits for dumpster rental services.

Cancellation Timeframes

Full Refund (Homeowner Rentals)

Homeowners may cancel their rental and receive a full refund if the cancellation is requested at least 48 hours before the scheduled delivery date.

Cancellations within 48 hours of delivery: No refund will be issued, but we will offer a future credit (valid for 30 days) equal to the rental price.

Contractor Accounts

Contractor accounts operate on a different structure. Monthly invoices are based on estimated usage. Charges are final once services are delivered. Cancellations of future scheduled deliveries more than 5 business days in advance may be adjusted on the next invoice.

Non-Refundable Fees

The following fees are non-refundable:

Delivery and pickup fees (if services have been initiated)
Weight overages
Prohibited material disposal fees
Damage to property caused by customer (see Liability section below)
Premium location surcharges

Refund Processing

Approved refunds will be processed as follows:

Credit Card Payments: Refund will be credited to the original card within 5-10 business days
ACH/Bank Transfer: Refund will be processed within 5-10 business days

Damaged Property or Dumpster

If damage to your property (driveway, lawn, or other surfaces) occurs during delivery, placement, or pickup:

You must report the damage in writing within 48 hours of discovery
Documentation (photos, written description) must be provided
We will investigate and determine liability based on our Liability Terms (see Terms & Conditions)
Claims must be reported to info@snappybin.com or 435-214-1348 within 48 hours

Prohibited Materials Disposal

If a dumpster is returned with prohibited materials inside (hazardous materials, tires, mattresses, etc.), we will:

Charge a remediation fee for removal and proper disposal
Not issue a refund for the rental
Bill the customer for all associated disposal and administrative costs

A current list of prohibited materials is provided at the time of booking.

Delivery and Pickup Issues

Service Cannot Be Completed

If we cannot deliver or pick up the dumpster due to access issues, unsafe conditions, or customer unavailability after two (2) scheduled attempts, we will credit 50% of the rental fee. A rescheduled delivery may incur additional fees.

Schedule Changes

Customers may request to change delivery or pickup dates with at least 48 hours notice at no charge. Changes requested within 48 hours may incur a rescheduling fee of $25-$50.

Service Guarantee

If we fail to deliver or pick up your dumpster on the scheduled date without valid reason (weather, access, safety), we will:

Provide a full credit of the rental fee toward a future rental, or
Issue a refund if you choose not to reschedule

How to Request a Refund

To request a refund or cancellation, contact us as soon as possible:

Email: info@snappybin.com
Phone: 435-214-1348
Website: www.snappybin.com

Include your rental confirmation number, requested refund reason, and any supporting documentation.

Liability

As stated in our Terms & Conditions, the customer is responsible for property surfaces where the dumpster is placed. Snappy Bin is not liable for damage to driveways, lawns, or surfaces unless caused by our gross negligence.

Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on our website with an updated effective date.

Contact Us

For questions about this Refund Policy, contact:

Snappy Bin Operations LLC, doing business as Snappy Bin Dumpster Rentals
4175 N Forestdale Dr, STE 202A
Park City, UT 84098
Phone: (435) 214-1348
Email: info@snappybin.com
Website: www.snappybin.com

Refund and Cancellation Policy